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Practice Policies

Your Clinical Information

documentsYou are entitled to see personal information that is held in your computer record and we are happy for you to have access to your own medical notes. We are entitled to charge a fee of £10.00 if you require a print out of such information. If you wish to access your records, please either put your request in writing or ask the Receptionist to gain your Doctor’s permission to do so. Please note your Doctor may withhold information that relates to a third party, or that may be damaging to your own personal health and wellbeing.

Your Doctor may release your personal medical details to other health related bodies involved in your care, i.e. to hospitals, to Social Services or to the Community Health Team. We will only release information that is relevant and will always respect your right to confidentiality.

Your Doctor may be asked to complete reports with details of your medical history, for example if you have applied for benefits or for insurance purposes or if you are pursuing a claim through Solicitors. If you have signed a consent form for us to release such information this will be forwarded on to the relevant party.

Violence

We are here to care for our patients.

We understand that emotions can sometimes run high when visiting the surgery. That said, we will not tolerate violent or abusive behaviour towards our staff.

We expect to be treated in a civil manner and may remove you from our Practice list if you are unable to comply.

Confidentiality

bluefolderThe practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Complaints

surveyWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Simply contact our Practice Manager and he will set all the necessary wheels in motion. Further written information is available on the complaints procedure from reception. We are continually striving to improve our service. Any helpful suggestions would be much appreciated.

Data Protection and the use of Docmail    

           

Orchard Surgery manages patient information in accordance with existing laws e.g. the Data Protection Act 1998 and with the guidance from organisations that govern the provision of healthcare in England such as the Department of Health and the General Medical Council.

Orchard Surgery uses a data processing company called Docmail to handle some mailings to patients regarding possible research studies. This is permissible under guidance from both the Information Commissioner's Office (ICO) and the Department of Health (DoH) subject to the provisions of the Data Protection Act.

Please speak to a member of staff for more information or see our Data Protection and the use of Docmail leaflet

Data Protection and docmail Leaflet



 
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