Orchard Surgery Dereham - How to order your repeat medications from the doctors surgery

Repeat Prescriptions

How to Order

Online - You can order your repeat prescription via SystmOnline. Please come into reception with photographic ID to register
In Person - Fill in your prescription request form for the items needed on the tear-off side of your prescription and drop it into the box in the lobby. Please Do Not hand requests to reception
Pharmacy - You may arrange for a pharmacy of your choice to collect your prescription on your behalf

NOTE FOR ONLINE USERS-if a drug you regularly request does not appear on your list, it is probably because the medication requires reauthorisation by your Doctor. Please contact the surgery in such cases.

Prescriptions for medication that you may have had before but which are not on a repeat prescription cannot be issued routinely - it must be authorised by your doctor.

Please allow THREE FULL WORKING DAYS for us to process your repeat prescription request and sent to your chosen Pharmacy. The Pharmacy may then require a further 3 days depending on their individual policies

Emergency Prescription Requests

Emergency Prescription Requests are requests for medication which you need within 24hrs to prevent you from becoming severely unwell. Emergency medications include: epileptic medication, insulin, inhalers, emergency contraception, epipens, anti-coagulants, GTN spray, palliative medications and prescription only baby milk.

Emergency prescription requests are not requests for medications which have been ordered late.

Please respect our staff, as it is your responsibility to ensure that your repeat prescription is ordered in plenty of time

Please see our Prescription Charter leaflet for more details

Prescription Charter Leaflet

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

NHS charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

Prescription (per item): £9.00
12-month prepayment certificate (PPC): £104.00
3-month PPC: £29.10

If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.