The reception office is open 8am to 6pm, Monday to Friday.
Urgent appointments
You can request an urgent appointment for today or tomorrow (Monday to Friday) during opening times.
We will respond to requests within 6 working hours.
Depending on the time you submit your request, you may not get a response on the same day.
You can also:
- phone us on 01362 692916
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 01362 692916
- use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination’
- use our nurse or healthcare assistant appointment request form and we will respond within 3 working days
- visit the surgery
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Enhanced access
Improved access appointments will be a mixture of face to face and phone consultations.
Face to face appointments will be offered on a Tuesday, Wednesday and Thursday morning between 7:30am to 8am.
We hope that these appointments will be beneficial to those patients that have difficulty attending during our normal surgery hours.
We will also be offering a limited number of telephone consultations over the weekends. Please submit an ask reception a question form for more details.
Your appointment
Please make one appointment for each person.
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
If you are unable to make your scheduled appointment, please contact us in good time so that we may allocate your appointment to someone else who needs it.
Please let us know no less than 24 hours before your appointment is due.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: SystmOnline
- fill out a cancel an appointment form
- phone us on 01362 692916 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Home visits are intended only for patients who are unable, because of their medical condition, to attend the practice. Where possible, a home visit should be requested by calling 01362 692916 before 10am.
If it is a genuine medical emergency, please dial 999, rather than request a home visit.
We prefer patients to come to the surgery for assessment where we have better facilities and diagnostic equipment. We do not normally visit children with minor illnesses.
Lack of transport to the surgery is not an appropriate reason for requesting a home visit. Please consider using the Dereham community car scheme by calling 07827 972163 between 9am and 1pm on Monday, Tuesday and Thursday.
Patients are asked to bear in mind that the doctor can see and treat several patients in the practice, in the same time that it takes to carry out one home visit