You may have noticed that whilst your practice has remained open and available to patients during the pandemic and has continued to offer services according to clinical and social need, the way we have been delivering some care has been slightly different as we manage coronavirus (COVID-19).
We want to start off by saying thank you for adapting so quickly to these new ways of working – it has been the fundamental change needed to keep you and our staff safe while ensuring you get the care you need.
This is why we ask you to continue what you have been doing to access your GP services and we encourage patients to get in touch for any health concerns that cannot be dealt with by the individual, their family or friends or the local pharmacy.
Our process
You can also speak to a member of our team over the phone, email or have a video consultation. This should support you to see the right person to help you, much quicker. These online services can be accessed via our practice website.
We have been advised by NHSE, to continue to triage all patients prior to any face to face appointments taking place and to ensure the appropriate care provision is made available to meet your needs. Face to face appointments continue to be available to those where it is clinically or socially necessary and a clinician will make this decision with you as part of the triage process.
This means:
- You will get seen promptly and in the most appropriate setting
- You are reducing your risk of catching/spreading coronavirus by avoiding a waiting room
- You are helping to keep staff healthy and safe
- The practice is able to maintain a clean environment and protect you from the virus
We ask you to please not visit the GP practice without speaking with the practice first.
A home visiting service, for patients who are unable to leave their home continues to be provided following triage.
It is important that all our patients are aware that you should not attend the practice if you have coronavirus symptoms as this risks passing the virus onto others. You need to self-isolate and can seek help via NHS 111 or your practice.
Thank you once again for your support and understanding as we all adapt to a new way of working.