Patient Notice: Same Day Urgent Appointments

Dear Patients

Thank you for your support during what continues to be a very busy and challenging time for local health care services.

Orchard Surgery in Dereham is currently operating same day urgent appointments only for a temporary period as of Tuesday 9th November due to ongoing pressures as well as short-term staff shortages. Appointments will be available on the day on an urgent basis.

We are really sorry but the surgery is also unable to accept or register new patients at this time.

The team here continue to work tirelessly to provide a high level of care for local people during these difficult times.

The majority of residents continue to be very supportive of our staff. But sadly we are seeing a minority of people engaging in behaviours and attitudes that are unacceptable and we would urge people to show patience and kindness towards our staff. Any form of violent or aggressive behaviour towards staff, be it verbal or physical, will not be tolerated. This includes people posting abusive messages on social media.

We would also encourage patients to seek alternative treatment options where clinically appropriate. Phone NHS 111 or visit 111.nhs.uk for anything that feels urgent, or if you are unsure what to do. Pharmacists are experts in medicines who can help you with many minor health concerns. As qualified healthcare professionals, they can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains. If your symptoms suggest it’s something more serious, they will direct you to the right service.

We would like to thank you for bearing with us and your continued support and understanding.