Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOnline
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
If you are using SystmOnline and a drug you are trying to request does not appear on your list, it is probably because the medication requires reauthorisation by your doctor or it is not intended for repeat issue.
You can also:
- fill out a repeat prescriptions request form
- fill in your prescription request form for the items needed on the tear-off side of your prescription and drop it into the box in the lobby or on the external wall of the practice to the right of the doors
- arrange for a pharmacy of your choice to collect your prescription on your behalf
We do not take repeat prescription requests over the phone or email.
Collecting your prescription
You can usually collect your prescription 3 full working days after you have ordered it.
The pharmacy may then require a further three days depending on their individual policies.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
Emergency prescription requests
Emergency prescription requests are requests for medication which you need within 24 hours to prevent you from becoming severely unwell. Emergency medications include:
- Epileptic medication
- Insulin
- Inhalers
- Emergency contraception
- Epipens
- Anti-coagulants
- GTN spray
- Palliative medications
- Prescription only baby milk
Emergency prescription requests are not requests for medications which have been ordered late.
Please respect our staff, as it is your responsibility to ensure that your repeat prescription is ordered in plenty of time.
Nominating a pharmacy
Almost all of our prescriptions are submitted via your nominated pharmacy which means that they are processed electronically and sent directly to your nominated pharmacy.
Nominating a pharmacy helps save the NHS money and reduces the need for a paper prescription to be handed to you. It also means it minimises hand contact.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- fill out an ask a prescription question form
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
NHS charges
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
- phone advice and order line 0845 850 0030.
- general public – buy or renew a PPC online
There is further information about prescription exemptions and fees on the NHS website.
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.