Use this service to request a GP intervention for a care home resident.
You can use this service if you:
- you are a member of staff at a registered care home
- the resident is registered at the surgery
- the issue requires GP review but is not an emergency
Before you start
We’ll ask you for:
- the resident’s details (name, date of birth, room number and postcode)
- the care home name and a named coordinator for this request
- a clear description of the problem and what has changed
- recent observations and clinical readings (where available)
- details of whether the problem is acute or chronic
- how you would like the practice to respond (telephone, appointment or visit)
Call 999 or go to A&E now for any of these:
Signs of a heart attack
chest pain, pressure, heaviness, tightness or squeezing across the chest
Signs of a stroke
face dropping on one side, can’t hold both arms up, difficulty speaking
Sudden confusion (delirium)
cannot be sure of own name or age
Suicide attempt
by taking something or self-harming
Severe difficulty breathing
not being able to get words out, choking or gasping
Heavy bleeding
spraying, pouring or enough to make a puddle
Severe injuries
after a serious accident
Seizure (fit)
shaking or jerking because of a fit, or unconscious (can’t be woken up)
Sudden, rapid swelling
of the lips, mouth, throat or tongue
Labour or childbirth
waters breaking, more frequent intense cramps (contractions), baby coming, or just born
British Sign Language (BSL) speakers can make a video call to 999.
Deaf people can use 18000 to contact 999 using text relay.
You can also phone us on 01362 692916.