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Welcome to Orchard Surgery 

TRAVEL HEALTH - IMPORTANT ANNOUNCEMENT - 30 NOVEMBER 2016

Due to unexpected staff sick leave, we are extremely short of nurse cover at present. So that we may continue to offer a limited service to our ill and injured patients, we have taken the decision to temporarily suspend all Travel Health consultations until the end of the year. Any patient requiring urgent travel health advice will need to contact one of the travel clinics in Norwich or elsewhere. We can provide contact details on request.

We regret having to make this decision and we hope that our patients can understand the underlying reasons for our actions. Please accept our apologies for any inconvenience caused.

 

 

IMPORTANCE NOTICE REGARDING REFERRALS

Most referrals are sent via the NHS e-referral service.  Patients wishing to find out information about waiting times and appointments should contact the NHS e-referral service direct on 0345 60 88 88 8.  There are sometimes lengthy waiting times for patients to be seen following referral by the GP.  There may be occasions where the wait is medically unacceptable, for example your condition may be deteriorating or new symptoms have appeared and if this is the case we would ask that you contact the Receptionist and ask if the GP can expedite your referral.  Please DO NOT make an appointment with the GP for this purpose.  The hospital Consultants, according to their workload, make decisions on how a patient’s appointment should be prioritised and it is not always possible to override this, particularly if there is no clinic availability.

ONLINE SERVICES

PLEASE NOTE - before we can give access to Online Services we will require you to come to the surgery with photo identity documents.

Patients have the facility to view areas of their records online. The areas patients can access include a summary of information relating to medications, allergies and adverse reactions.  As well as viewing this information, there will be the facility to download and print it. Please contact the practice if you wish to take advantage of this facility, and have not yet registered for our online services

NAMED GP

Each patient has a named GP who is responsible for patients’ overall care at the Practice, and you should contact the Practice if you wish to know who this is. If you have a preference as to which GP that is, the Practice will make reasonable efforts to accommodate your request.

Sharing Your Medical Record

Click here to read more about our data sharing and protection policy.

We also provide the following facilities

  • Online appointment booking
  • Online prescription ordering
  • Provide an automated daily upload of any changes to a patient’s summary information to the Summary Care Record (SCR). Summary information (ie. core SCR) includes medications, allergies and adverse reactions. Patient implied consent is required.
  • GP2GP record transfer (allowing the swift transfer of medical records if you change surgeries)

Car Parking

There is limited parking available for patients whilst attending the surgery. Please do not leave your car in the car park after your appointment has finished, as other patients will need your parking space.

Access for the Disabled

The surgery has been built to allow access for the disabled through the front entrance. All consulting rooms and the waiting area are built on the one level and can accommodate a wheelchair

pdfWho to contact for advice?

 

(Site updated 09/12/2016)
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